FAQ's

Delivery

Due to higher than normal demand, we anticipate your order will be fulfilled within 3 - 5 business days. Once we have shipped your order you will get a confirmation email and should receive it within 20 business days standard mail or the timeline stated at checkout for expedited shipping. 

You will only receive a tracking number if you selected expedited shipping, otherwise your order will have been sent through standard mail.

Please allow 3-5 business days for us to fulfill your order. As soon as we ship your order you will receive a confirmation email. If it has been more than 20 business days please contact us at support@myantppe.caor through our Contact Us page.

Please allow for up to 20 business days for standard mail from the day your order was shipped for it to arrive. This is due to the higher demand for online deliveries during this time.

Due to the sensitive nature of our PPE products we do not accept returns or exchanges. If your product(s) have arrived damaged or you believe the mask your ordered is defective please email us through the Contact Us page or at support@myantppe.ca within 30 calendar days from the ship date of your order.

Mask Information

Our masks are knitted with silver and copper infused yarns. Silver is known for its antibacterial properties. Copper is known for its antiviral properties. 

Our masks are perfectly safe to use and wash. People with allergies to silver should avoid our masks that contain silver yarns. 

Our masks are not currently N95 certified. Myant is working hard to develop masks that can be N95 certified. Please sign up for our mailing list to be the first to know about future PPE developments. 

Our Endura line masks have silver and copper yarns which are known for their antibacterial and antiviral properties and provide the most facial coverage.

Care Instructions

We recommend that you wash the masks before using. 

The Myant 95 mask should be washed by hand under warm water with soap. Washing the Myant 95 mask in the washing machine may result in damage to the nose/chin clip.

Other Myant masks can be washed in the washing machine with other clothes at 40 degrees celsius (104 fahrenheit). Be sure to remove the filter if one is inserted before washing. 

To dry, lay the mask flat. Do not bleach, do not dry-clean, do not wring and do not iron or press.

How often you wash your mask depends on how frequently you use it. If you are a frontline worker or wear your mask all day in public you should wash it after every use. If you are using it once in a while to go to the grocery store, once a week should be fine or wash at your discretion. 

Wash your mask immediately if it becomes soiled or you come into contact with someone with symptoms. 

Mask Sizing

Sizing is available for all products on their product page.

The Myant 95 is one size fits all and designed to fit the face of most users. If you are concerned about the masks being too small, we recommend purchasing the Endura as it allows for the widest range of face sizes and shapes. 

We have youth sizes available for our Strata masks. We strongly recommend you measure the face and refer to the size chart to confirm the mask will fit. 

Order Placement Issue

Please contact us at support@myantppe.caor through our Contact Us page with the correct billing information and we will work with you to get this fixed right away. 

Please contact us at support@myantppe.ca or through our Contact Us page with the correct shipping information and we will work with you to get this fixed right away.  

B2B Order Inquiries

We require a minimum 300 unit purchase for B2B orders and pricing. If you are interested in submitting an order for your business please contact us at sales@myantppe.ca.

Please contact us at sales@myantppe.ca for B2B pricing.